“Don’t defend your #gamedesign, even if players are factually wrong. Capture their experience and reflect on cause.”
— John Brieger
“One question I try to always ask playtesters is ‘How well do you think the final scores represent your performance?’ It gets players talking about frustrations, strong moments, opacity, varied strategies, and misaligned incentives. The tone they use also represents engagement.”
— Jon Vallerand
“Express extreme appreciation for negative feedback, so that testers learn they should always speak up about issues.”
— John Brieger